Our Care Team
Compassionate Professionals, Expertly Trained to Deliver Exceptional Care
At Obsidian Homecare, our care team is the heart of everything we do. Led by experienced nurses and supported by skilled caregivers, we provide expert, compassionate care tailored to each client’s needs. Every member of our team is carefully selected, highly trained, and dedicated to delivering the highest standard of homecare.
From daily assistance to complex medical support, our professionals ensure comfort, dignity, and independence for those we care for. With a commitment to excellence, ongoing training, and a deep understanding of individual needs, our team is here to make a real difference—every day.
About Your Care Team
At Obsidian Homecare, we are committed to delivering the highest standard of care, with a focus on kindness, compassion, respect, and professionalism. Our dedicated team is carefully selected, trained, and supported to provide tailored care that prioritises your individual needs and well-being.
Expert & Qualified Professionals
✓ Our team includes registered nurses, healthcare assistants, and carers with expertise in areas such as dementia, palliative care, and complex care.
✓ All staff hold the necessary qualifications to provide safe, effective care.
Managed by a Clinical Nurse Manager
✓ Each care team is led by a Clinical Nurse Manager (CNM) who ensures care is safe, effective, and tailored to your needs.
✓ The CNM oversees communication between clients, families, and healthcare professionals.
Comprehensive Policies & Best Practices
✓ Our team follows HSE-aligned policies and care pathways to ensure consistent, high-quality care from hospital to home.
✓ We maintain best practices for everything from medication management to personal care.
Ongoing Training & Support
✓ Regular training in clinical skills, infection control, and other relevant areas.
✓ Supervision and mentorship to ensure continuous development.
✓ Access to resources to stay at the forefront of the homecare industry.
Direct Employment & Full Support
✓ All staff are directly employed under PAYE contracts, ensuring stability and long-term care continuity.
✓ Clients benefit from administrative support, including payroll, taxes, and insurance, removing employer responsibilities.
A Care Team You Can Trust
✓ Our team is committed to building trusting relationships, always respecting your dignity and independence while providing exceptional support.
“Care isn’t just what we do — it’s who we are. Every member of our team brings skill, heart, and humanity into the homes we serve. At Obsidian, we don’t just provide care — we build trust, connection, and comfort, one visit at a time.”
—Obsidian Homecare
Quality Management of Your Care Plan
At Obsidian Homecare, we ensure that your care plan is safe, effective, and tailored to your needs. We achieve this through continuous monitoring, regular reviews, and ongoing staff training.
Personalised & Flexible Care Plans
✓ Tailored care plans based on thorough assessments.
✓ Plans are adaptable to changing needs and circumstance.
✓ We work with clients, families, and healthcare professionals to ensure a holistic approach.
Regular Care Reviews & Updates
✓ Scheduled reviews to ensure care aligns with evolving needs.
✓ Open communication with clients and families to make necessary adjustments.
Dedicated Care Coordination
✓ Each client has a dedicated care coordinator to ensure smooth communication and care delivery.
✓ Coordinators manage scheduling, concerns, and care transitions.
Professional Supervision & Support
✓ Ongoing supervision for carers and nurses to maintain best practices.
✓ Spot checks and reflective practice sessions for continuous improvement.
Compliance with Best Practices & Regulatory Standards
✓ We follow HIQA guidelines and the HSE Safeguarding Policy.
✓ We comply with Irish employment laws and data protection requirements.
Incident & Risk Management
✓ Incident reporting and regular risk assessments to ensure safety.
✓ Immediate action is taken for any safety concerns.
Client & Family Feedback Integration
✓ Client feedback is actively sought and used to improve services.
✓ A formal complaints procedure ensures every concern is addressed.
Ongoing Training & Development
✓ Regular training in clinical skills, dementia care, and safeguarding.
✓ Specialised sessions in areas like palliative care, medication management, and infection control.
Technology & Innovation
✓ We use digital care records for enhanced communication and transparency.
✓ Remote check-ins and virtual consultations for added support.
Ethical & Compassionate Care
✓ We focus on dignity, respect, and autonomy in all care practices.
✓ Our team provides empathetic, culturally sensitive, and inclusive care.
FAQs
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Our care team includes highly trained caregivers and registered nurses. All staff members meet Irish healthcare standards and undergo continuous training to maintain the highest levels of care.
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Yes, our team is trained to support a wide range of needs, including dementia care, palliative care, disability support, post-surgical recovery, and complex medical conditions. We match clients with caregivers who have the right skills and experience.
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We prioritise consistency in care. While we have a team-based approach to ensure full coverage, we strive to keep the same caregivers assigned to each client for familiarity and continuity.
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Our care team is supervised by registered nurses who oversee care plans, provide training, and conduct regular quality checks. We also gather client feedback to continuously improve our services.
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Yes, continuous professional development is a key part of our care standards. Our team receives regular training in areas such as infection control, manual handling, and condition-specific care to stay updated with best practices.
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We consider the client’s care needs, personality, and preferences when assigning a caregiver. Our goal is to ensure both compatibility and high-quality care.
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Yes, all members of our care team undergo Garda vetting as part of our rigorous hiring process.
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Absolutely. If you feel a different caregiver would be a better fit, we’re happy to make adjustments to ensure your comfort and satisfaction.
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Yes, compassionate care is at the heart of what we do. Our team is not only trained to provide practical and medical support but also companionship and emotional reassurance.
